Privacy Policy

This Privacy Policy ("Policy") describes how Marissa's Home ("Marissa's Home," "we," "us," or "our") collects, uses, shares, and protects personal information when you ("you," "Customer") interact with us, purchase from us, or subscribe to our communications. Marissa's Home is a small business that sells vintage and antique kitchenware, glassware, tablescapes, and home décor in person at antique malls and reseller booths, on live-selling and social platforms (such as Facebook, Whatnot, and Vinted), and online (collectively, the "Services").

By purchasing from us, joining our mailing or SMS list, or otherwise providing us your information, you acknowledge that you have read and understood this Policy. This Policy should be read together with our Terms of Service.

1. Information We Collect

We limit our collection of personal information to what is reasonably necessary to sell to you, fulfill and deliver your orders, and provide the communications you request.

1.1. Contact and Order Information

When you purchase from us, request that we hold an item, or contact us, we collect your name, email address, telephone number, shipping and/or billing address, the items you purchase or inquire about, and the contents of your communications with us.

1.2. Mailing and SMS List Information

When you join our mailing or SMS list, we collect your first and last name, email address, mobile telephone number, and your communication preferences (email and/or SMS). Consent to receive marketing communications is optional and is requested through a separate opt-in as described in Section 3.

1.3. Payment Information

Payments are processed by third-party payment processors (such as PayPal and the checkout systems of the platforms on which we sell). We do not collect or store full payment card numbers.

1.4. Information from Selling Platforms

When you purchase from us through a third-party platform (for example, Facebook, Whatnot, or Vinted), that platform provides us the order and contact information necessary to complete, ship, and support your purchase.

1.5. Website and Usage Information

When you visit our website, we may collect basic technical and usage data, such as your IP address, browser type, device information, and the pages you view, and we may use cookies as described in Section 6.

We do not knowingly collect special categories of sensitive personal information, and we do not request it.

2. How We Use Your Information

We process your personal information for the following purposes:

2.1. Order Fulfillment and Customer Service

To process, fulfill, ship, and provide local pickup for your orders; to coordinate holds and appointments; to respond to your inquiries; and to provide customer service and support.

2.2. Transactional Communications

By purchasing from us or providing your telephone number in connection with a purchase or hold, you agree to receive transactional communications by email and, where you have provided a mobile number, by text message (SMS). Transactional communications include order confirmations, payment receipts, pickup and appointment reminders, and shipping and delivery updates. These communications are a necessary part of completing your transaction and are not marketing.

2.3. Marketing Communications (Separate Opt-In)

We send marketing communications — such as announcements of new arrivals, sales, promotions, and events — by email and/or SMS only if you have separately opted in. Marketing consent is optional, is requested through a separate, unchecked opt-in, and is not a condition of any purchase. You may withdraw marketing consent at any time as described in Sections 3 and 7.

2.4. Legal and Business Purposes

To maintain records required for tax, accounting, and legal compliance; to prevent fraud; and to protect the rights, property, and safety of our Customers and our business.

We do not sell your personal information.

3. Text Messaging (SMS) Program

3.1. Program Description

If you opt in, Marissa's Home sends two categories of text messages: (a) order and customer-care messages — order confirmations, payment receipts, pickup and appointment reminders, and shipping and delivery updates; and (b) marketing messages — announcements of new arrivals, sales, promotions, and events.

3.2. Consent and Opt-In

You consent to receive text messages by entering your mobile telephone number and checking the SMS consent box, which is unchecked by default, on our website sign-up form. Consent to receive marketing text messages is not a condition of any purchase. You may also receive order and customer-care text messages where you provide your mobile number in connection with a purchase or hold.

3.3. Message Frequency and Cost

Message frequency varies. Message and data rates may apply, depending on your wireless plan. Marissa's Home does not charge you for text messages.

3.4. HELP and STOP

Reply HELP to any message, or contact us at info@marissashome.com, to receive help. Reply STOP to any marketing text message at any time to unsubscribe; after you reply STOP, we will send a single confirmation message and will not send further marketing text messages to that number. You may continue to receive order and customer-care messages necessary to complete a purchase or hold unless you ask us to stop. Wireless carriers are not liable for delayed or undelivered messages.

3.5. No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our Services is limited to providing the messages you have requested. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We share personal information only as necessary to operate our business, and never with third parties for their own marketing purposes.

Service Providers and Sub-Processors

We share information with providers who act on our behalf and may use your information only to provide their services to us. These include our business-management and customer-relationship platform, which we use to store customer and order information and to send our transactional and marketing email and text messages; the communications provider through which our text messages are delivered; our payment processors (such as PayPal); and our shipping carriers.

Selling and Payment Platforms

When you choose to purchase or pay through a third-party platform (such as Facebook, Whatnot, Vinted, or PayPal), your use of that platform is also governed by its own privacy policy.

Legal and Safety

We may disclose information where required by applicable law, subpoena, or valid legal process, or where reasonably necessary to protect the rights, property, or safety of Marissa's Home, our Customers, or others.

We do not sell, rent, or trade your personal information, and we do not share mobile telephone numbers or SMS opt-in or consent data with any third party for marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to provide our products and Services to you and to satisfy our legal, tax, and accounting obligations. We retain order and tax records for the period required by applicable law. We retain mailing and SMS list information until you unsubscribe or request deletion.

6. Cookies and Similar Technologies

Our website may use cookies that are strictly necessary for the website to function and, where applicable, basic analytics cookies to understand site usage. You may control cookies through your browser settings. We do not use cookies to share your information with third parties for their own advertising.

7. Your Privacy Choices and Rights

You may unsubscribe from marketing email using the link in any marketing message or by contacting us. You may reply STOP to any marketing text message to opt out, as described in Section 3.

Access, Correction, and Deletion

You may request to access, correct, or delete the personal information we hold about you by emailing info@marissashome.com. We will respond within the time required by applicable law. Certain records, such as completed-sale and tax records, may be retained where required by law.

Opting out of marketing does not stop transactional communications necessary to complete a purchase, pickup, or shipment.

8. Children's Privacy

Our products and communications are intended for adults. We do not knowingly collect personal information from children under sixteen (16). If you believe a child has provided us personal information, please contact info@marissashome.com and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and limited access to information. However, no method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may amend this Policy from time to time. When we make material changes, we will update the "Last Updated" date above and post the revised Policy on our website. Your continued use of our Services after the effective date constitutes acceptance of the amended Policy.

11. Contact Information

Website: marissashome.com
Email: info@marissashome.com